By using our service, you will accept all the below terms and conditions.
Complaints
If you wish to make a complaint, please contact the iDriveLeeds Driving School Customer Services Team via email, or through one of the other channels listed above.
If you are a iDriveLeeds Driving School pupil, you will first need to provide us with the postcode or phone number given at the time of your initial booking, so the team are able to locate your record on our systems.
If you have never booked your lessons via iDriveLeeds Driving School and have only ever made payments directly to your driving instructor, then the team will require further details regarding your lessons and driving instructor.
If you are not a iDriveLeeds Driving School pupil but wish to raise a complaint about one of our instructors, the team will ask you for some information, such as the car registration plate number, to help us identify the instructor in question.
The details and nature of all complaints are noted and raised internally for review. If the complaint requires further investigation, the team will aim to get back in touch with you with an update or outcome within 7 days.
Should you not be satisfied with the proposed resolution given to you by the iDriveLeeds Driving School Customer Services Team, we will provide you with the contact details for the relevant external body for you to escalate your complaint to if appropriate.